Unique

Upholstery, Carpet & Rug

Cleaning

Questions?

Q: With so many carpet cleaners to choose from, how do I know who to choose?

A: It can be very confusing without some basic knowledge of the carpet cleaning industry’s methods and pricing tactics. People are often inundated by low-priced advertisements offering great deals. The problem here is simple. First, in almost every case there are price adjustments and add on price increases beyond that advertised “get in the door low ball price”. Second, after agreeing to pay that increased price, you later discover the poor quality of work. These other companies may work at a rushed pace, so that they clean your carpet and they can get in and out as fast as possible to move onto their next customer. Many of these companies work on volume, not on quality. The quality rotary shampoo followed by the clean water rinse and extraction process that Unique Upholstery, Carpet, & Rug Cleaning Inc. uses to extract the soil and spots from your carpeting will astound you and will keep you coming back year after year after year!

Q: Can you explain why I find that once my carpets were cleaned, they seem to attract soil quickly, and stay wet for a long time. My carpets often need to be cleaned more often. Why?

A: That is true with many cleaning methods because soap or chemical residues naturally attract soil. These residues must be completely rinsed out and with complete extraction to ensure the carpeting or upholstery has a bright and new appearance. If you don’t extract the soil in your carpet with clean hot water after a rotary shampoo, the soil may resurface later. Using the “Unique” method we often get comments that customers can actually see a big difference in the color of the carpeting or upholstery once we’ve loosened the embedded soil and extract that residue.

Q: What cleaning method do you recommend?

A: At Unique Upholstery, Carpet, & Rug Cleaning Inc. we gently rotary shampoo the entire carpet with a soft nylon brush and then hand shampoo all stairs, with a hand brush. We then rinse and extract the entire carpet at least twice with clean hot water to ensure to extract the soil and residue.

Yes all those dark edges along the baseboards will be thoroughly cleaned by hand. For added protection your floors are covered with tarps and all corners are protected with corner guards.

Q: What type of equipment do you use?

A: Unique Upholstery, Carpet, & Rug Cleaning Inc. has a very powerful van-powered cleaning system which we feel extracts better than any other system on the market today. With our equipment your carpets will never be over wet. When Unique is finished with our extraction drying process, your carpeting will only be damp and will dry within hours.

Q: Is the Unique Upholstery, Carpet, & Rug Cleaning Inc. cleaning van different from those of other cleaning services?

A: Our van was designed specifically for “Unique” to use only fresh clean water, and an extraction system that will really make your carpets look new again and help them stay cleaner longer.

Q: Larry, what experience do you have within the Carpet & Upholstery industry?

A: I have been in the carpet and upholstery cleaning industry for over 20 years, and hold a Master Cleaning Certification from the Institute of Inspection Cleaning and Restoration Certification. I have trained all of our professional specialists personally to ensure the highest in quality service. Customers can always reach me in an emergency, and we strive to be prompt and courteous at all times.

Q: Larry is there anything you would like to add?

A: Our commitment is to excellence, care, and our service will be unlike anything you have seen in the past. Your carpets and upholstery will be cleaner, brighter, fluffier, and will stay that way longer. I ask that you please give us a try.

Q: What kind of customer feedback do you get after you job is done?

A: Most responses are that customers can’t believe the difference in the look of their carpet and upholstery. I often hear them say “I can’t remember when my carpet ever looked so good! Simply put, when we’re done you’ll feel good about how both you and your carpeting have been treated.

Q: What can I expect from Unique’s specialists?

A: Unique’s specialists are uniformed and well-groomed. You will know immediately who our specialists are when they ring your doorbell. They are courteous, knowledgeable and helpful to ensure you understand the Unique carpet cleaning process. Our staff is very careful with your possessions and take every precaution that your home sustains absolutely no damage from our work. All we leave behind are clean carpets, upholstery & rugs!